Refund and return policy
TeckWrap Korea values product quality and customer satisfaction. Requests related to production defects, shipping damage, cancellation, or change of mind are reviewed according to product condition and order terms.
Return and warranty standards
- Production defects are reviewed under the limited warranty terms stated in technical materials or order guidance.
- If an item is confirmed as defective or damaged in transit, replacement or compensation may be arranged.
- Change-of-mind returns may be limited by unused condition, original packaging, visible LOT numbers, and order terms.
- Cut film, custom orders, used items, and products with damaged packaging may not be eligible for return.
How to request a return
To request a return or warranty review, contact TeckWrap Korea with a description of the issue, product photos or videos, packaging photos, LOT number, and order details. Approval status and return instructions will be provided after review.
Shipping costs
Return shipping support for confirmed defects or shipping damage will be guided separately. For non-warranty returns or customer-caused returns, the customer is responsible for return shipping, and original shipping costs may not be refundable.
Refunds
After returned products arrive and inspection is complete, approved refund amounts are processed through the relevant payment method. Banks, card companies, and payment providers may require additional processing time.
Sale items
Discounted, clearance, final-sale, or limited-stock items may be restricted from refund or return according to the terms provided before order confirmation.